Archives: Knowledge base
Snowflake Connectivity
Starting from the 2025 version, it is possible to use a Snowflake™ database as the client database. This article describes the configuration steps as well as key considerations to keep (...)
Conditional Lock
The conditional lock allows you to restrict input in a range of cells while disabling mandatory constraints of included components. The video below provides a detailed presentation of the feature. (...)
Scaling of GTAnswer
With default Windows scaling For 100% default Windows scaling, GTAnswer is displayed without any difficulty to view the entire screen. With over 100% Windows scaling If your Windows scaling in (...)
Migrating a GTServer installation to GTServer 2022
Preparing for migration: Safeguarding models and actions, closing campaigns The first step is to make a backup of the templates and actions by launching GTAnswer, connecting to each GTServer instance (...)
Architecture Diagram
The diagrams below describe the technical architecture of Gathering Tools, the modules to be installed for each role as well as the modalities of transactions between them. Version 2023 On (...)
GTAnswer and Design
GTAnswer is the main module of the Gathering Tools suite Since version 2020, GTAnswer combines all features from the ancient modules GTClient and Answer (hence the name) All types of (...)
Network flow, Security
Network flow matrices Cases with GTWeb without email response The GTWeb module is used to route the response from the correspondent’s workstation to GTServer or for data synchronisation (retrieving the (...)
Implementation logs: description and recommendations
GTServer logs execution information in two different types of logs: log files (located in the application’s log directory) in the Windows application logs (a Windows log is created for each (...)
Monitoring
GTServer Service To be performed for each of the GTServer services running on the : Check that the GTServer service is started. Check that the GTServer service can access the (...)
Backups
Saving GTServe objects Templates as well as actions and messages related to this template can be saved via an export in GTAnswer: Start GTAnswer Login to the instance with an (...)